Complaints and returns
Goods purchased from our store can be returned without giving a reason. However, please notify the planned return within 24h after receiving the shipment (by e-mail or by phone). Goods must be returned within 14 days from the date of delivery — we only accept the goods intact — unworn and unwashed, with a set of tags.
To return the goods include three points:
1. Let us know by e-mail or by phone about the desire to return the product — email us "return"and in the content provide information about the order number and the name of the returned product.
2. After receiving confirmation from us about the return decision — prepare the package. They have to be in it, next to the returned items, also: evidence of sale, printed and completed return form, a set of tags attached to the product.
3. Fill out the refund form.
4. Send the parcel to the boutique address with the description on the "return" envelope. Remember that you have 14 days to send the return shipment.
We do not receive non-accepted returns from the mail.
The amount paid for the goods (without the price of the shipment) will be returned to you by means of a transfer to your account within 14 days from delivery of the return from the post.
If the ordered goods have been damaged mechanically during transport — please prepare a complaint report in the presence of a messenger — only this form of this type of complaint will be considered!